Refund policy

RETURN POLICY

Last updated: October 13, 2026

We want you to love your gown, and to feel good about ordering it before you’ve tried it on. Here’s how returns and exchanges work.

READY-TO-SHIP GOWNS

Ready-to-Ship gowns come from our inventory, so you can try yours on at home and make sure it’s the one.

You have seven days from delivery to start a return or exchange.

To be eligible, your gown must come back the way it arrived. Trying it on at home is fine. It can’t be worn out, altered, stained, or marked with makeup, deodorant, or fragrance, and all tags and ribbons must stay attached. Please return it in its original packaging.

To start a return or exchange, email support@bonbonbelle.com with your order number and whether you’d like a refund or an exchange. We’ll send you a prepaid, insured return label.

Return fee: Returns carry a $50 restocking fee, which covers your prepaid, insured return shipping. Choose an exchange instead, and we’ll waive the restocking fee.

Refunds go back to your original payment method, less the $50 shipping and handling fee, within seven business days of our receiving your gown.

SPECIAL ORDER GOWNS

Special Order gowns are made for you, in your size and color, so we can’t accept returns or exchanges on them.

We know that’s a lot to commit to before you’ve tried a gown on, which is why we want you to feel sure first. Read our Fit Guide, and reach out to us if you have any remaining questions. A stylist can help you choose the right size if you’re nervous about it.

IF SOMETHING IS WRONG WITH YOUR ORDER

A member of our team personally inspects every gown against our rigorous quality standards before it ships. If yours still arrives damaged or defective, or we sent the wrong gown, size, or color, email photos or a video to support@bonbonbelle.com within 48 hours of delivery. This applies to every gown, including Special Order and Final Sale.

We’ll make it right at no cost to you. Depending on the issue, that means a repair, a replacement, or a full refund, and we cover all shipping.

A NOTE ON FIT

Alterations don’t mean something went wrong. They’re a normal part of getting a gown that fits you the way it should. If you have questions about fit before you order, please ask. That’s what we’re here for.

QUESTIONS

Email us at support@bonbonbelle.com. We love hearing from you.