Shipping policy
SHIPPING POLICY
Last updated: October 13, 2026
We want your gown to reach you on time and in perfect condition. Here’s how shipping works.
WHERE WE SHIP
We ship to addresses in the contiguous United States. We can’t ship to Alaska, Hawaii, PO boxes, APO/FPO addresses, or outside the US yet.
WHAT SHIPPING COSTS
Standard shipping for your wedding gown is free.
WHEN YOUR GOWN SHIPS
| Gown type | Ships |
|---|---|
| Ready-to-Ship | Within 10 business days |
| Special Order | Within five months from your order |
Every product page shows its gown type and estimated shipment details before you check out.
WHEN TO ORDER
Plan for delivery plus at least two months of alterations before your wedding day.
| Gown type | Order |
|---|---|
| Ready-to-Ship | At least three months before your wedding day |
| Special Order | At least eight months before your wedding day |
Closer to your date? Email us before you order. We’ll tell you honestly whether a gown can arrive in time.
TRACKING YOUR ORDER
We’ll text and email you when your order is confirmed, when your gown ships (with tracking), and when it’s delivered. You can also check your order status anytime in your account
IF A SPECIAL ORDER IS DELAYED
Designers occasionally run behind. If your gown’s production date changes, we’ll contact you right away with the new estimate. If a delay puts your wedding date at risk, a stylist will work with you on options.
DELIVERY
Every gown ships fully insured and requires a signature on delivery. Please make sure someone will be there to sign or arrange to pick up from the carrier.
If you need to change your shipping address, email us as soon as possible. We can update it before your gown ships, but not after.
LOST OR DAMAGED PACKAGES
If tracking shows a delay, or your package hasn’t arrived by its estimated date, contact us and we’ll work with the carrier. If your gown is lost in transit, we’ll replace it or refund you.
WHEN YOUR GOWN ARRIVES
- Unpack it and hang it right away by its hanger loops.
- Try it on and inspect it within 48 hours.
- If anything is damaged or not what you ordered, email photos or a video to support@bonbonbelle.com within 48 hours of delivery. Our Return Policy explains what happens next.
QUESTIONS
Email support@bonbonbelle.com. A stylist will get back to you within two business days.